Returns Policy & Procedure


We understand that from time to time you may wish to return a product to us. To enable you to return products to us, in appropriate circumstances, we have created a 14-day Returns Policy.

This policy does not affect your statutory rights (e.g. your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Returns Policy

Where you have no other legal right to return a product (and receive a refund or exchange), you are nonetheless entitled to return a product to us where:

  • we receive the returned product within 14 days following the date of purchase of the product;
  • the returned product is unused, in its original packaging with any seal or shrink-wrap intact and with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • Your return is accompanied by a completed returns form, one of which is included with every order we dispatch.
  • you comply with the returns procedure set out below; and
  • none of the exclusions set out below apply.

All customers are required to cover any costs associated with returning an item to us.

Order Tracking

In order to take advantage of your rights under this returns policy, you must:

  • Contact who will provide a Returns & Exchange Form
  • Enclose completed form in shipment

Products returned under this policy must be sent by recorded delivery to:

Returns Department
Studio 1. The Textile Building
29a Chatham Place
Hackney, London
E9 6NY
United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.


The following kinds of products may not be returned under this policy:

  • any product made to your specification;
  • any product made to order;
  • gift vouchers.


We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.

We will only refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • we will not refund or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About Us

Our full name is Christopher Raeburn Limited.
Our principal trading address is Studio 1, The Textile Building, 29a Chatham Place, Hackney, London, E9 6NY, United Kingdom.
Our company registration number is 07138949.
Our email address is
Our VAT number is GB 971 3951 96

Contact Us

Can’t find the answer you are looking for? Contact the studio and we'll be happy to help.

+44 (0) 20 8510 9689
Mon-Fri, 0900-1800

© RÆBURN 2019