All orders are sent by traceable, signed for and insured services.
We aim to dispatch all goods as soon as is reasonably possible following receipt of your online order.
|AREA||POSTAL CHARGE||FREE ABOVE||ESTIMATED DELIVERY TIME|
|Click & Collect||Free||Free||Within 1 day|
|UK||£5.00||£100||1-3 working days|
|Eire & Europe||£7.50||£200||3-5 Working Days|
|U.S.A. & Canada||£11.95||£300||5-7 Working Days|
|Rest of World||£11.95||£300||7-10 Working Days|
Please note the above postal charges and delivery times are estimates and vary based on courier.
All international transactions are processed through our partner Global-E. The most suitable express courier will be selected based on your location, and shipping costs calculated accordingly.
Your order can be collected within 1 day of purchase from our RÆBURN Lab, Studio 1, The Textile Building, 29a Chatham Place, E9 6NY. You can collect during our opening hours, being Monday to Friday (9am-6pm) and Saturday and Sunday (12-6pm). We require proof of order on collection.
If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.
Once your order has been dispatched you will receive an email and/or SMS message confirming your order is on its way which will also include your tracking number and a link to the relevant carrier.
If you have recently placed an order and you think the delivery of your order is overdue, contact firstname.lastname@example.org ensuring you quote your order number and any other details you feel are relevant to your query and we will take appropriate action.
Before contacting us about a late delivery we kindly ask you to consider any seasonal peaks and non-working days that may affect the delivery timeline.
All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however, you will be responsible for paying a Customs Duty / Excise Duty and/or Import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.
We understand that from time to time you may wish to return a product to us. To enable you to return products to us, in appropriate circumstances, we have created a 14-day Returns Policy.
This policy does not affect your statutory rights (e.g. your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Please contact email@example.com for further guidance.
You are entitled to return a product to us where:
Customers are required to cover any costs associated with returning item/s to us.
In order to take advantage of your rights under this returns policy, we encourage you to send item/s by recorded delivery, with enclosed completed "Returns Reasons" form, to:
Studio 1. The Textile Building
29a Chatham Place
You will be responsible for paying postage costs associated with returns under this policy.
If you are local to London, you are also welcome to come into one of our stores where our friendly retail team can assist you. Please note that only in-store purchases can be refunded at the till point, whilst online returns have to be processed via online transaction by our digital team and hence there may be a delay of 1-2 days.
The following kinds of products may not be returned under this policy:
We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy but excluding the costs of returning the product to us.
We will only refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
Part of our RÆMADE, RÆDUCED, RÆCYCLED initiative, we understand that things happen and clothes get damaged but we want you to keep your favourite piece of clothing for many years to come. As such, we offer a free repairs service. This service applies to any RÆBURN product no matter how old. Feel free to pop in to the RÆBURN Lab to meet the team or post us your repair, allowing for up to 6-8 weeks after receipt.
Please download our Repairs Request Form and send completed with images to firstname.lastname@example.org for review. We will accept repairs to the Returns Department only once approved via email.
Each request will be assessed on an individual basis by our team. Repair requests must meet the conditions below:
For full Terms & Conditions, please see the Repairs Request Form.
Products returned under this policy must be sent by recorded delivery to:
Studio 1. The Textile Building
29a Chatham Place
Our full name is RÆBURN
Our principal trading address is Studio 1, The Textile Building, 29a Chatham Place, Hackney, London, E9 6NY, United Kingdom.
Our company registration number is 07138949.
Our email address is email@example.com
Our VAT number is GB 971 3951 96